Enquiries: 01206 264 111

Terms and Conditions

Motts Body Repair Ltd

Terms and Conditions For ESTIMATES & REPAIRS. (please note items 2, 5 and 18 as they Have special relevance if you are having restoration work done)

  1. Agreement to any estimate provided by e-mail, verbal or telephone will be deemed as an acceptance by the customer for Motts Body Repair Ltd to carry out repairs at the agreed time.
  2. If it becomes apparent during the work that extra costs will be incurred to complete the repair to a satisfactory standard, then the customers agreement will be sought prior to continuing.
  3. All repairs will be completed according to the National Body Repair Association guidelines and code of practice. Details are available on request.
  4. It is the Customers responsibility to make Motts Body Repair Ltd aware of any previous repairs to the vehicle. In any case Motts Body Repair Ltd will accept no responsibility for previous repair work not completed by Motts Body Repair, whether apparent before or during the course of any repair work. Such work is exempt from any guarantees provided by Motts Body Repair.
  5. No responsibility is taken for any existing corrosion to repaired panels. It is also exempt from any guarantees provided by Motts Body Repair.
  6. Where investigative or diagnostic work is required before an estimate or quotation can be given, a financial limit for this work will be agreed before any further expense is incurred.
  7. A charge of £45.00 plus VAT will be charged where an estimate is requested merely as a ‘second opinion’ for the purpose of establishing levels of damage for a third party and Motts body Repair is not going to get the work.  
    1. The definition of an estimate is ‘the anticipated cost for the work required.’ In the event further work or parts are required the estimate of costs may be increased. If an increase is required, the customer’s agreement will be sought.
    2. A quotation is defined as ‘an all-inclusive fixed cost for the job as described’ and may not be increased.
    3. Cancellations made less than 24hrs prior to the agreed repair date will be subject to a cancellation charge no greater than £45.00 plus VAT.
    4. If the customer is not available and cannot be contacted via any contact numbers or email supplied on the agreed repair date, for whatever reason a charge of 75% of the total original estimated price is payable.
    5. If non-returnable parts have been ordered the customer will be responsible for their costs at retail price plus VAT.
    6. There are no charges applicable for work that is re-scheduled to a mutually convenient time providing that 24hrs notice is given.
    7. All bodywork repairs are guaranteed for 3 years against faulty workmanship or incorrect application of repair products. Aftercare instructions will be provided by Motts Body Repairs after the repairs are completed and must be followed to ensure the durability of any repairs.
    8. Repairs to textured plastic body trim is not guaranteed. Damage caused by the use of acid cleaners and brake dust corrosion is not covered under the guarantee for alloy wheel repairs.
    9. Motts Body Repair Ltd cannot guarantee that all evidence of previous damage to paint caused by tree sap, bird lime or other surface contaminants will be removed by machine polishing.
    10. A copy of the original invoice is required before any work under the terms of the guarantee will be undertaken.
    11. For extensive restoration work an up-front payment may be requested. In addition weekly ‘interim’ invoice payments may be requested as the work progresses.
    12. Payment is required upon satisfactory completion of repairs and at the point of vehicle collection for non-account customers. For account customers payment will be required within 30 days.
    13. The preferred method of payment is by credit or debit card but not American Express. Payment by cheque is at the discretion of Motts Body repair Ltd.
    14. In the event payment is not forthcoming after 30 days, Motts Body Repair Ltd may choose to go through the Small Claims Court and mediation to recover monies owed. One-time charges of £40.00 plus VAT will be applied for amounts up to £999.99 and £70.00 plus VAT for amounts between £1000 to £10,000 and £100 plus VAT  for amounts over this.
    15. Alternatively a debt collection agency may be instructed to recover the outstanding balance, their charges, usually  20% of the amount owed, will be added to the customer’s invoice along with the onetime charge detailed in section 21 above.
    16.  Further charges relating to storage of the vehicle may also be applied, at the rate of £10.00 per day plus VAT.
    17. The interest charged to another business that is late paying for goods or a service is ‘statutory interest’ - this is 8% plus the Bank of England base rate for business to business transactions.
    18. Interest charges of 8% plus Bank of England base rate may also be applied to the unpaid invoice sent to the owner of the vehicle, in the event of non-payment.
Where Motts Body repair Ltd have undertaken work that required wheels to be removed, the nuts will have been replaced using the manufacturers torque setting. It is the owners responsibility to check the wheel nut tightness af

Motts Body Repair Ltd

Terms and Conditions For ESTIMATES & REPAIRS. (please note items 2, 5 and 18 as they Have special relevance if you are having restoration work done)

  1. Agreement to any estimate provided by e-mail, verbal or telephone will be deemed as an acceptance by the customer for Motts Body Repair Ltd to carry out repairs at the agreed time.
  2. If it becomes apparent during the work that extra costs will be incurred to complete the repair to a satisfactory standard, then the customers agreement will be sought prior to continuing.
  3. All repairs will be completed according to the National Body Repair Association guidelines and code of practice. Details are available on request.
  4. It is the Customers responsibility to make Motts Body Repair Ltd aware of any previous repairs to the vehicle. In any case Motts Body Repair Ltd will accept no responsibility for previous repair work not completed by Motts Body Repair, whether apparent before or during the course of any repair work. Such work is exempt from any guarantees provided by Motts Body Repair.
  5. No responsibility is taken for any existing corrosion to repaired panels. It is also exempt from any guarantees provided by Motts Body Repair.
  6. Where investigative or diagnostic work is required before an estimate or quotation can be given, a financial limit for this work will be agreed before any further expense is incurred.
  7. A charge of £45.00 plus VAT will be charged where an estimate is requested merely as a ‘second opinion’ for the purpose of establishing levels of damage for a third party and Motts body Repair is not going to get the work.  
    1. The definition of an estimate is ‘the anticipated cost for the work required.’ In the event further work or parts are required the estimate of costs may be increased. If an increase is required, the customer’s agreement will be sought.
    2. A quotation is defined as ‘an all-inclusive fixed cost for the job as described’ and may not be increased.
    3. Cancellations made less than 24hrs prior to the agreed repair date will be subject to a cancellation charge no greater than £45.00 plus VAT.
    4. If the customer is not available and cannot be contacted via any contact numbers or email supplied on the agreed repair date, for whatever reason a charge of 75% of the total original estimated price is payable.
    5. If non-returnable parts have been ordered the customer will be responsible for their costs at retail price plus VAT.
    6. There are no charges applicable for work that is re-scheduled to a mutually convenient time providing that 24hrs notice is given.
    7. All bodywork repairs are guaranteed for 3 years against faulty workmanship or incorrect application of repair products. Aftercare instructions will be provided by Motts Body Repairs after the repairs are completed and must be followed to ensure the durability of any repairs.
    8. Repairs to textured plastic body trim is not guaranteed. Damage caused by the use of acid cleaners and brake dust corrosion is not covered under the guarantee for alloy wheel repairs.
    9. Motts Body Repair Ltd cannot guarantee that all evidence of previous damage to paint caused by tree sap, bird lime or other surface contaminants will be removed by machine polishing.
    10. A copy of the original invoice is required before any work under the terms of the guarantee will be undertaken.
    11. For extensive restoration work an up-front payment may be requested. In addition weekly ‘interim’ invoice payments may be requested as the work progresses.
    12. Payment is required upon satisfactory completion of repairs and at the point of vehicle collection for non-account customers. For account customers payment will be required within 30 days.
    13. The preferred method of payment is by credit or debit card but not American Express. Payment by cheque is at the discretion of Motts Body repair Ltd.
    14. In the event payment is not forthcoming after 30 days, Motts Body Repair Ltd may choose to go through the Small Claims Court and mediation to recover monies owed. One-time charges of £40.00 plus VAT will be applied for amounts up to £999.99 and £70.00 plus VAT for amounts between £1000 to £10,000 and £100 plus VAT  for amounts over this.
    15. Alternatively a debt collection agency may be instructed to recover the outstanding balance, their charges, usually  20% of the amount owed, will be added to the customer’s invoice along with the onetime charge detailed in section 21 above.
    16.  Further charges relating to storage of the vehicle may also be applied, at the rate of £10.00 per day plus VAT.
    17. The interest charged to another business that is late paying for goods or a service is ‘statutory interest’ - this is 8% plus the Bank of England base rate for business to business transactions.
    18. Interest charges of 8% plus Bank of England base rate may also be applied to the unpaid invoice sent to the owner of the vehicle, in the event of non-payment.
Where Motts Body repair Ltd have undertaken work that required wheels to be removed, the nuts will have been replaced using the manufacturers torque setting. It is the owners responsibility to check the wheel nut tightness after 50 miles.